POSITION AVAILABLE

IT Level II Support Technician

POSITION OVERVIEW

IT Level II Support Technician

Title
IT Level II Support Technician
ID
4025
Location
Greensboro, NC

Southeast Connections LLC, provides inclusive infrastructure solutions for the natural gas industry. We construct the systems and facilities to transport the nation's cleanest burning energy resource. Southeast Connections offers complete construction services that include pipeline construction, installation, maintenance, repairs, stations, facility modification and new construction. From Senior Management to the "boots on the ground", Southeast Connections, LLC is dedicated & determined to remain the industry leader and earn continued respect from clients through our professionalism.

We offer excellent compensation and industry-leading benefits, such as health, dental and vision, life insurance, STD and LTD starting on DAY 1. Eligibility for Company matching 401K benefit after 3 months of employment.

 

Position Overview:

The IT Level II Support Technician provides IT support for users onsite and remotely. Find fixes, workarounds, and final solutions by troubleshooting issues while providing exemplary support. Must be technically capable and a self-starter with strong organizational and customer service skills. May be required to travel to satellite locations, work weekends or after hours when necessary.

Essential Functions:

  • Install and configure hardware and software
  • Respond to tickets in accordance with SLA guidelines
  • Record, track, and document the help desk request problem solving process including actions taken through to the final resolution
  • Respond in timely manner to requests and issues
  • Repair and replace equipment as needed
  • Provide onsite and remote support to end users
  • Assist in AV setups as needed for meetings
  • Assist new hire training for basic IT needs.
  • Set up new workstations for users (deploying equipment, checking over account setups).
  • Set up new mobile devices for users (deploying equipment)
  • Ability to work in Active Directory
  • Understanding of Cisco Meraki
  • Test new technology
  • Create documentation for staff for training purposes
  • Resolve Tier 2 support tickets

Qualifications:

Education-

  • Preferred:  Associate’s or bachelor’s degree in Computer Science or related field.

Experience-      

  • Required: 3-5 years applicable field support experience/systems administration and/or client support.

Special Knowledge/ Skills-

  • Required: Strong technical, analytical, communication & organization skills. Must be self-motivated, able to prioritize multiple tasks, work under strict deadlines and exhibit a team player attitude. Excellent interpersonal, oral, and written communication skills. Proficient in Microsoft Office, Office 365, SharePoint, OneDrive, Intune, Azure, Apple Business Manager.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job.  Duties, responsibilities, and activities may change at any time with or without notice.